Employment Support Worker

We are recruiting on behalf of our Sister company Lynx Support Services for Employment Support Workers

Working 8-16 hours per week £14.00 per hour – on a flexible contract

Job Description

They are seeking dedicated, compassionate and well-organised Employment Support Workers to provide personalised, practical support to individuals with disabilities and additional needs within their workplace.

This rewarding role offers the opportunity to make a meaningful difference by enabling individuals to maintain their employment, carry out their professional responsibilities and develop greater confidence and independence at work.

The successful candidate will provide a combination of administrative assistance, workplace support and individualised practical assistance, tailored to the needs and preferences of the person being supported.

Support may be provided within an office environment, during workplace meetings, at external appointments or in other employment-related settings.

They are looking for candidates who are reliable, adaptable, professional and confident using computer systems, with excellent communication skills and a genuine commitment to promoting independence and inclusion.

Previous experience in employment support, administration, customer service, disability support or health and social care would be advantageous. Appropriate induction, training and support will be provided.

Duties

Provide personalised, one-to-one support to individuals undertaking their employment responsibilities

Assist with administrative tasks, including typing documents, taking notes, organising files, managing correspondence and accessing emails

Support individuals in using workplace computer systems and Microsoft Office applications, including Word, Excel and Outlook

Accompany individuals to workplace meetings, appointments, conferences and other employment-related activities where required

Provide practical assistance with workplace routines, organisation and communication, enabling individuals to carry out their duties confidently

Promote independence by supporting individuals to make their own decisions and remain actively involved in their professional responsibilities

Build positive, professional and trusting working relationships while maintaining appropriate boundaries and confidentiality

Adapt support and communication methods to meet individual preferences, accessibility needs and reasonable adjustments

Provide agreed mobility or personal assistance within the workplace where required, in accordance with individual support plans, risk assessments and appropriate training

Maintain accurate records of support provided and report any concerns or changes in support

requirements to the management team

Work collaboratively with the individual, their workplace and relevant professionals to promote consistent and effective support

Follow organisational policies relating to safeguarding, equality, data protection, health and safety and professional conduct

Participate in relevant induction, training, shadowing and competency assessments to maintain safe and effective working practices

Qualifications and Skills

Essential

Excellent verbal and written communication skills in English

Good organisational skills and the ability to manage tasks effectively

Confidence using computers and everyday administrative systems, with the ability to learn workplace-specific software

A professional, patient and compassionate approach to supporting individuals with disabilities and additional needs

Ability to work independently while following individual support plans, guidance and workplace procedures

Strong interpersonal skills and the ability to establish positive working relationships

Good timekeeping, reliability and flexibility

Commitment to maintaining confidentiality, respecting personal boundaries and promoting individual choice and independence

Willingness to undertake relevant training, including safeguarding and any task-specific moving-and-handling training required for the role

Desirable

Previous experience in an administrative, office-based, customer service or professional support role

Proficiency in Microsoft Office applications, particularly Word, Excel and Outlook

Experience supporting individuals with physical disabilities, neurodivergence or other additional needs

Previous experience providing employment support, workplace assistance or support funded through Access to Work

Understanding of reasonable adjustments, accessible communication and disability inclusion within the workplace

Experience supporting individuals with meetings, appointments, document preparation or administrative responsibilities

Relevant qualifications in Health and Social Care, Business Administration, Customer Service or a related field

What We Offer

At Lynx Support Services, they recognise that effective employment support can make a significant difference to an individual's independence, confidence and opportunities