Service Advisor

We are seeking a Service Advisor on behalf of a busy dealership in Birmingham, offering an excellent opportunity for skilled automotive customer service professionals to advance their career. The Service Advisor role presents the chance to earn a competitive salary plus bonus, within a well-established dealership environment.

Benefits:

Up to £29,500 basic salary plus performance-related bonus

33 days annual leave, including bank holidays

Company pension scheme and life assurance

Vehicle purchase scheme and discounts on servicing, parts, and bodyshop work

Well-supported training and development programmes

Residential induction during the first week

Opportunities for career progression as a Service Advisor

Cycle to work scheme and access to numerous employee discounts

One paid volunteering day annuallyDuties:

Manage the customer journey throughout the aftersales process, ensuring high customer satisfaction

Welcome customers and provide a professional, friendly service

Handle customer bookings and oversee the service process from start to finish

Provide regular updates to customers regarding their vehicles

Identify additional work and explain relevant products or services

Liaise closely with workshop teams to ensure timely vehicle completion

Maintain accurate customer records and handle sensitive information appropriately

Resolve customer queries and complaints efficiently and professionally

Support continuous improvements in processes and customer experience

Work as part of a team to meet departmental and dealership objectives

Promote additional products and services ethically and confidently

Requirements

Previous experience within an automotive dealership or a customer-facing environment

Excellent communication and customer service skills

Organised with the ability to manage multiple tasks and deadlines

Experience in administration and handling confidential information

Confident in resolving customer complaints

Commercial awareness, ideally with sales experience

Automotive experience within a franchised or independent dealership is advantageous

Proficiency with Kerridge or Keyloop systems is preferable; strong customer service backgrounds from other sectors will also be considered

Full UK driving licence held for at least 6 months, with fewer than 9 penalty points

Right to work in the UKInterested in this Service Advisor role? If you are an experienced customer service professional, Service Advisor, or automotive professional seeking your next opportunity in Birmingham, we invite you to apply.

Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Birmingham and West Midlands, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today