Photocopier Field Service Engineer - Hereford / Swindon

We are seeking an experienced Photocopier and / or  Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands‑on engineering with analytical problem‑solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments .

The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production‑level environments.

Key Responsibilities

Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites

Deploy and support print management solutions, including secure print, follow‑me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control

Deliver end‑user training on device functionality, secure printing practices, and print management tools

Provide break‑fix support, diagnosing and resolving hardware, software, and network‑related print issues

Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks

Produce accurate technical documentation, service reports, and configuration records in line with SLAs

Work closely with Pre‑Sales and Solutions teams to support custom print strategies and enterprise‑level deployments

Experience, Skills & Personal Qualities

3-5 years' experience within Photocopiers / MFD diagnostics 

Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management

Hands‑on experience with firmware upgrades, configuration utilities, and fleet management tools

Strong troubleshooting skills across Windows and macOS print architecture

Ability to interpret technical manuals, service bulletins, and diagnostic tools

Excellent customer‑facing communication skills, with the ability to work independently or as part of a field team

Experience delivering end‑user training or knowledge‑transfer sessions is highly desirable

Desirable Qualifications

HP Certified Technician

Xerox Solutions or Production Print Certifications

CompTIA A+, Network+, or equivalent IT certification How to Apply

If you're an experienced Photocopier / MFD Engineer looking for your next opportunity, we'd love to hear from you.

Send your CV to (url removed) or call  (phone number removed) 

Pure Talent Group Ltd is a UK‑based Engineering Recruitment specialist with dedicated teams supporting the Print & Document Solutions sector. We recruit for a wide range of Field Service and Production Print roles nationwide.

#ENG1