Operations Manager

Build a new division | Mental health & learning disabilities | £70,000-£75,000 | Hybrid working

Are you an experienced Operations Manager with a strong background in supported living, community complex care or mental health and learning disability services, looking for the opportunity to build and grow a new division?

We are recruiting for an ambitious Operations Manager to join an established community care provider currently delivering around 20 packages of care across London and Norfolk, primarily supporting adults with physical disabilities.

The organisation is now looking to create and develop a new Mental Health and Learning Disability division, delivering supported living and community-based complex care services. This is a senior role with genuine autonomy, combining operational leadership, CQC registration, service development and business growth.

The successful person will ideally have previous experience building a service, growing a care organisation or developing a new division through strong commissioner relationships, tenders, bids, hospital pathways and business development.

Package & Benefits

£70,000 to £75,000 per annum

Hybrid working

Senior leadership position within a growing care organisation

Opportunity to build and shape a new MH and LD division

Autonomy to influence operational and commercial strategy

Existing care infrastructure and established packages across London and Norfolk

Opportunity to develop supported living and community complex care services

Long-term progression as the division growsThe Role

As Operations Manager, you will take responsibility for establishing and developing the new Mental Health and Learning Disability division while ensuring services are safe, compliant and commercially sustainable.

You will take CQC registration for the relevant services and work closely with senior leadership to develop the operating model, identify growth opportunities and build relationships with commissioners, local authorities, hospitals and other referral partners.

This is not purely an operational management role. You will be expected to drive service development, identify new business opportunities and play a central role in winning and mobilising new packages.

Key Responsibilities

Take CQC registration and maintain strong regulatory compliance

Build and develop a new Mental Health and Learning Disability division

Develop supported living and community complex care services

Lead the mobilisation of new packages and services

Identify and convert new business opportunities

Build relationships with commissioners, ICBs, local authorities and hospital teams

Support bids, tenders and framework opportunities

Develop referral pathways with healthcare professionals and external stakeholders

Recruit and develop operational teams as the division grows

Maintain strong standards across safeguarding, quality and governance

Monitor operational and commercial performance

Work closely with senior leadership on long-term growth strategy

Support the continued development of existing community care servicesAbout You

To be considered for this Operations Manager opportunity, you will ideally have:

Senior operational experience within supported living, mental health, learning disabilities or community complex care

Previous experience holding or working closely with CQC registration

Experience building, launching or significantly growing a care service

Strong knowledge of CQC regulations, safeguarding and quality governance

Experience working with commissioners, local authorities, ICBs or hospital teams

Strong commercial awareness and business development experience

Experience with bids, tenders and framework opportunities

A proven track record of mobilising new services or care packages

Strong leadership and team-building capability

The confidence to work autonomously within a hybrid senior management role

This opportunity would suit an experienced Head of Operations, Regional Manager, Registered Manager, Head of Supported Living or Operations Manager who has previously helped grow a care business and is looking for the opportunity to build a division with genuine autonomy.

If you are an experienced Operations Manager with a background in mental health, learning disabilities, supported living or community complex care and would like to find out more, please apply today or contact Ehsan at Leaders in Care on (phone number removed) for an informal and confidential conversation.

REF: LICEA