Senior Complaints & Service Improvement Lead
Clinical Role Overview
Castles & Coasts Housing Association in Carlisle is recruiting a permanent Senior Complaints Officer to join the Customer Experience Team in the Customers and Communities Directorate. The role requires handling a caseload, producing high-quality written responses within timescales, and using data to identify trends for service improvement.
This post is based on a 36.25-hour week with a salary of £40,116 to £42,755 per year, plus benefits. Interviews are in November 2026.
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Key Details
- Date Posted: 26 Oct 2026
- Location: carlisle
- Employment Type: Permanent
- Workplace: On-site
- Category: Management & Operations, Other
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Castles And Coasts Housing Association
Verified Healthcare EmployerVerified NHS trust or certified UK healthcare facility offering professional development and clinical governance.
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