Assistant Manager – Luxury Retail

Assistant Manager – Luxury Retail | £37,000 | London

Do you have experience leading teams in a premium retail environment?

Are you passionate about delivering exceptional customer experiences and helping a store team achieve outstanding results?

This is a full-time, permanent, in-person role working 40 hours per week across 5 days out of 7, including weekends and bank holidays.

The role

We are seeking an experienced Assistant Manager to join a successful retail business in London.

This is a fantastic opportunity for a commercially focused retail professional who enjoys working with customers, developing teams and supporting the day-to-day success of a busy store environment.

Key Responsibilities

You will:

Support the Store Manager with the daily running of the store

Lead, motivate and support a team to achieve sales targets and KPIs

Deliver excellent customer service and build strong relationships with customers

Coach team members to improve confidence, product knowledge and performance

Support recruitment, onboarding and ongoing team development

Assist with stock management, operational processes and compliance

Maintain high standards across the store environment

Handle customer enquiries and help resolve any issues professionally

Support the delivery of a consistent and engaging in-store experienceAbout the opportunity

You will be joining an established retail organisation operating within a premium market, where customer experience, quality and service are at the heart of the business.

The person

We are looking for someone with:

Previous experience in retail leadership, ideally within premium, luxury or high-value retail

Experience managing or supervising a team

A proven track record of achieving sales targets and commercial goals

Strong customer service and relationship-building skills

Confidence coaching, supporting and developing colleagues

Excellent communication and organisational skills

A professional approach with strong attention to detail

The ability to remain calm and effective in a fast-paced environment

A proactive, results-driven approach to retail managementBenefits

20 days’ annual leave plus bank holidays

Private healthcare

24-hour Employee Assistance Programme

Employee discounts

Pension scheme

Health and wellbeing support

Employee referral programme

Opportunities for career development and progressionWhat’s next

If you are an experienced retail leader looking for your next challenge within a premium customer-focused environment, we would love to hear from you.

Apply today to take the next step in your retail management career