L2 Support Lead: Vendor Enablement & Process Ownership
Clinical Role Overview
Emerge is seeking a dedicated L2 Support Owner to manage Level 2 resolution and escalation, while coaching our vendor to progressively absorb L1/L2 work. You will own runbooks, backlogs, and critical triage decisions, ensuring timely handoff to engineering when needed.
You will drive quality, SLAs, and CSAT across the vendor-enabled support stack, and align support improvements with product changes for smoother client experiences.
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Key Details
- Date Posted: 06 Oct 2026
- Location: paris
- Employment Type: Permanent
- Workplace: On-site
- Category: Ventes, Informatique & Technologie
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Emerge
Verified Healthcare EmployerVerified NHS trust or certified UK healthcare facility offering professional development and clinical governance.
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