Neighbourhood Manager - London & South East

Salvation Army Homes

The Role

We are looking for an experienced and customer-focused Neighbourhood Manager to provide a high-quality housing management service across London and the South East region while also supporting the development and performance of an Assistant Neighbourhood Manager.

Working closely with residents and partner agencies, alongside providing day-to-day leadership,

you will be responsible for managing tenancies, resolving neighbourhood issues and supporting customers to successfully sustain their homes.

This role offers the opportunity to make a genuine difference to people's lives while helping create safe, sustainable and vibrant communities.

What you’ll be doing

Delivering an effective tenancy and neighbourhood management service.

Supporting customers to sustain their tenancies.

Investigating and resolving anti-social behaviour and tenancy breaches.

Undertaking estate inspections and neighbourhood visits.

Managing and supporting one Assistant Neighbourhood Manager.

Monitoring performance and contribute to service improvements.

Responding to customer enquiries and resolving issues promptly.

Building positive relationships with residents and external partners.

Promoting community engagement and neighbourhood pride.

Maintaining accurate records and case management systems.What you’ll bring

Experience within housing, tenancy or neighbourhood management.

Excellent communication and customer service skills.

Pervious supervisory, coaching or people management experience.

Strong problem-solving and conflict-resolution abilities.

Experience of managing a varied caseload independently.

A flexible and proactive approach to service delivery.Working Arrangements

This is a hybrid role offering a balance of home-based working and regular travel within your designated region.

As a Neighbourhood Manager, you will primarily work from home while managing a portfolio of schemes and tenancies across your patch. The role requires regular travel to schemes and communities to undertake tenancy management activities, resident engagement, estate inspections, partnership meetings, property visits, and investigations.

As travel is an essential requirement of the role, a full UK driving licence and access to a vehicle are desirable.

This role offers the flexibility of hybrid working while maintaining a strong focus on resident engagement and visibility within our communities.

Additional Information

This role includes line management responsibilities for 1 scheme based assistant neighbourhood manager.

Areas of responsibility may change from time to time to support evolving business and customer needs.

Our Offer

In return, we offer a competitive and supportive benefits package, including: 

26 days annual leave plus bank holidays, increasing to 31 days

Car allowance

Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)

Matched pension scheme up to 6% (with salary sacrifice option)

Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay

Occupational sick pay

Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support

Paid volunteering days

Cycle to Work Scheme

Discounted private medical insurance

Support to learn, broaden your skills and develop your career

A fun and inclusive work culture where individual differences are valued and championedClosing date:  28 October 2026 (please note we may close the vacancy early if we receive a large volume of applications)

About The Company

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.

If you join our passionate staff team

you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.

Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. 

If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience