Care Navigator/Receptionist & Administrator

Job description Key Responsibilities

Patient Care & Reception

• Meet and greet patients and visitors in a professional and welcoming manner.
• Assist patients with enquiries, signposting them to the most appropriate service where necessary.
• Respond to patient queries both in person and over the telephone.
• Support patients with appointments, registrations and general practice services.
• Always maintain patient confidentiality.

Administrative Duties

• Process incoming hospital correspondence, including filing and clinical coding of letters and reports.
• Process prescription requests accurately and efficiently.
• Respond promptly to emails received by the practice.
• Maintain accurate patient records and update information as required.
• Undertake general administrative tasks to support the smooth running of the practice.

Safeguarding & Compliance

• Identify and elevate any safeguarding concerns or requests appropriately.
• Follow all practice policies, procedures and information governance requirements.
• Support the practice in maintaining a safe environment for patients, staff and visitors.

Premises & Operational Support

• Carry out routine site and building checks as required.
• Ensure the building is secure at opening and closing times.
• Monitor and maintain appropriate stock levels of clinical and office supplies.
• Report maintenance issues or concerns promptly.

Teamworking

• Work collaboratively as part of a team of four within the reception and administration function.
• Support colleagues during busy periods and contribute positively to team objectives.
• Participate fully in the shared workload and demonstrate flexibility where required.
• Promote a positive, patient-focused culture throughout the practice.