Complex Care Nurse

Complex Care Nurse

The Complex Care Nurse must demonstrate the skills and knowledge to:

• To be accountable for and lead on the clinical components of care delivery
• Support in the assessment, mobilisation and implementation of complex care clients to support with business growth
• To regularly risk assess individual client needs
• Provide evidence based clinical expertise and advice relating to care-planning and delivery across the pathway and evaluate outcomes
• Attend meetings and/or liaise with MDT, commissioners, case managers and clients etc to build and manage clinical caseload
• To act as a role model and leader for all members of staff
• To facilitate and deliver an ongoing programme of clinical knowledge/skills-training and competency assessments to non-registered members to enable them to competently deliver care with minimal supervision
• To be responsible and accountable for the delegation of clinical healthcare tasks required for clients to maintain a quality of life within the community
• Maintain high standards and proactively manage quality improvement, clinical risks, safety concerns and complaints relating to client case load
• Drive best practice in order to ensure high quality care
• Promote compliance and adherence to internal policies and standards
• Keep up with national standards and requirements surrounding clinical services
• Assist the branch in identifying best practice in regard to client's complexity to ensure delivery of safe and high-quality care
• Commitment to improving client/family experience at every step of the care pathway.
• Identify, develop and maintain new business streams to support with growth of clinical services

Key Relationships

Internal stakeholders:

• Operational teams – central and branch
• Support office teams – including finance, payroll, HR, training marketing, IT
• Recruitment
• Clinical and quality
• Wider Home Care People professional family

External stakeholders

• Regulatory bodies – CQC, Care Inspectorate
• Local authorities, commissioners, case management
• Third parties including legal, insurance, PR, branding
• Industry partners / suppliers

Main Responsibilities

Professional/Clinical Leadership

• Take responsibility to ensure the highest standards of professional care are attained in providing safe, high-quality care
• Lead on clinical decision making relating to complex care across the complex client pathway – as per policy, from the point of referral to implementation and evaluation of care delivery
• Participate in home visits to assess client's needs and care preferences. Evaluate care provision, risk assess and support/train/assess unregistered carers
• To have overall responsibility for a group of clients including a specialist caseload, with an ability to lead the team in areas related to complex care provision
• To develop and maintain skills required to risk assess referrals and lead in planning client focused complex care packages
• To provide specific branches with professional advice, direction and support relating to the allocation and suitability of non-registered members to provide safe care to clients
• Provide direct care and support to clients in exceptional circumstances when required to support continuity of care
• Provide safeguarding expertise and advice for branches. Promptly raise concerns and work with relevant agencies, as required
• To ensure that both verbal and written client reports meet the NMC standards and policies regarding record keeping and confidentiality
• Responsible for, ensuring that national and local safeguarding requirements and standards e.g. NICE guidelines, RCN recommendations are adhered to
• Escalate concerns and/or unresolved issues to line manager
• Using technology to improve communication,