Field Customer Engagement Partner - South Italy (Fixed Term)

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Pharmaceutical Sales
Sales – Oncology/Hematology (Commission)
Professional
Johnson & Johnson Innovative Medicine is seeking the best talent to join our team as Field Customer Engagement Partner, with a 12 months fixed term contract. Field Customer Engagement Partner’s key primary responsibility is to support key Commercial Strategic Imperatives for the JJIM Solid Oncology portfolio. Role Purpose The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals. The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner. The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy.
Customer Engagement & KOL Management
~ Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
~ Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
~ Develop engagement plans and contribute to customer segmentation and targeting activities
~ Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
~ Act as a key point of contact to ensure appropriate and compliant customer support

~Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
~ Collaborate on the refinement of disease education approaches and materials based on field feedback

~Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)
~ Provide feedback on program effectiveness to support continuous improvement
~ Cross-Functional Collaboration
~ Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement
~ Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers
~ Identify opportunities to improve engagement quality within assigned geographies or customer segments
~ Contribute to the continuous evolution of customer engagement models and practices


Cross-functional collaboration and stakeholder management
Sound judgment and adaptability in a dynamic environment
Required University degree ina scientific discipline. Experience in the pharmaceutical industry (e.g. field, marketing or related roles). Fluency in English. Preferred Experience in customer-facing or cross-functional roles. Master in pharma marketing is considered a plus.
Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).
Brand Marketing
Coaching
Customer Centricity
Customer Intelligence
Data Analysis
Data-Driven Decision Making
Data Savvy
Financial Analysis
Product Management
Product Strategies
Brand Marketing
Coaching
Customer Centricity
Customer Intelligence
Data Analysis
Data-Driven Decision Making
Data Savvy
Financial Analysis
Product Management
Product Strategies
Company Overview
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.