Virtual Travel Assistance Agent

Florence, Metropolitan City of Florence, Italy

About the job Virtual Travel Assistance Agent

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms
• Assist with reviewing travel plans and helping confirm important trip details
• Provide helpful information regarding destinations, travel guidelines, and company procedures
• Check in with clients prior to departure to ensure they have everything needed for their tripAddress concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

• Friendly and professional communication style
• Customer service experience is helpful but not required
• Organized with strong attention to detail
• Comfortable working with digital tools and online platforms
• Interest in travel and assisting others with their plans
• Remote work environment with flexible scheduling
• Training and resources to support success in the role
• Opportunities to grow within the travel industry
• Access to travel-related benefits and industry discounts