Workshop Controller

We are recruiting a workshop controller on behalf of our client, a leading commercial vehicle service provider based in Manchester, Greater Manchester.

This is an excellent opportunity for an experienced motor trade professional seeking to take on a senior management role within a busy workshop environment.

The workshop controller role offers a competitive salary, a structured shift pattern, and excellent career development prospects with a reputable company operating within the commercial vehicle and HGV sector.

If you possess strong leadership skills, technical expertise, and previous workshop management experience, this vacancy presents a compelling next step in your career.

• Competitive basic salary between £45,000 and £55,000 per annum
• Bonus scheme based on workshop performance - 4 on, 4 off shift pattern from 6:00am to 6:00pm
• Opportunity to lead and develop a busy commercial vehicle workshop
• Company pension scheme with enhanced employer contributions
• Personal development and training programmes
• Death in service benefit for pension scheme members
• Cycle to Work scheme
• Enhanced maternity and paternity benefits
• Career progression within a leading industry sector Duties of a Workshop Controller:
• Manage the daily operations and performance of the commercial vehicle workshop
• Oversee delivery of high-quality workmanship, ensuring minimal rectification and customer complaints
• Maximise technician productivity and workshop utilisation
• Monitor labour efficiency and address any under performance
• Coordinate the handover of complex or contentious jobs with customers
• Ensure compliance with manufacturer processes, health and safety legislation, MOT regulations, and VOSA standards
• Maintain a safe and professional working environment
• Supervise workshop team members, including technicians and support staff
• Monitor KPIs and ensure departmental targets are achieved
• Assist with the planning and allocation of workloads
• Support continuous improvement and ensure adherence to industry best practices
• Requirements of a Workshop Controller:
• Proven experience as a workshop controller, workshop supervisor, or workshop manager within the commercial vehicle or heavy vehicle sector
• Knowledge of VOSA requirements and MOT testing procedures
• Understanding of Operators' Licence legislation and compliance standards
• Relevant technical qualifications such as City & Guilds or NVQ Level 3 in Motor Vehicle Technology or Heavy Vehicle Maintenance
• Strong leadership and organisational skills
• Excellent communication abilities, both written and verbal
• Ability to work effectively under pressure and make confident decisions
• Good IT skills, including familiarity with Microsoft Office
• Prior management experience within a busy workshop environment is essential