Employee Relations Manager

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

This role

Fixed Term Contract for 6 months based in Beeston

As our Employee Relations Manager, you'll provide expert, practical advice and guidance on complex employment matters across MTVH. You'll be the technical escalation point for our People Advisors and Assistants, helping the team deliver high-quality, timely case management in line with our policies, service standards, KPIs and UK employment legislation.

You'll build trusted relationships across the People Team and wider organisation, coaching managers and colleagues through complex and high-risk cases. This will include ACAS, Employment Tribunal and TUPE matters, organisational change and restructures. When needed, you'll lead individual cases and work closely with Heads of People, external legal providers, Payroll colleagues and trade union representatives to identify risks and achieve fair, well‑reasoned outcomes.

You'll oversee the Case Management Tracker and regular reporting, using case trends and external developments to recommend policy and process improvements, practical guidance and learning interventions. This is an opportunity to combine deep technical expertise with coaching, collaboration and continuous improvement while role‑modelling our values of Care, Dare, Collaborate and Own.

What you’ll need to succeed

• At least five years' experience at a similar level managing complex employee relations in a customer-focused, multi-disciplinary organisation.
• A relevant HR qualification and CIPD membership.
• Strong knowledge of UK employment law and proven experience advising managers on complex, high‑risk cases from start to finish.
• Experience managing ACAS and Employment Tribunal cases, working with external legal providers and trade unions.
• Experience supporting organisational change, restructures and TUPE activity.
• The confidence to coach managers on performance and conduct matters, handle difficult conversations and remain objective in conflict situations.
• Strong analytical skills, with experience interpreting case data, identifying trends and turning insight into practical recommendations.
• Excellent communication, influencing and stakeholder‑management skills, supported by sound judgement, integrity and discretion.
• The ability to manage competing priorities, deliver accurately to tight deadlines and work effectively across teams.
• Confidence using Microsoft Excel and Microsoft 365 collaboration tools

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the SouthEast, the East Midlands and the East of England.