Housing Officer

Housing Officer – Anti-Social Behaviour & Tenancy Services

Location: Brighton, BN2 5FL

Pay Rate: £20.00 to £30.00 per hour

Contract: Temporary, 12 October 2026 – 31 March 2027

Working Pattern: Full-time, 5 days per week

Work Arrangement: Fully on-site

DBS Requirement: No DBS required

Vacancies: 1

About the Role

We are seeking an experienced and proactive Housing Officer to join a busy Tenancy Services team. This role will focus on managing a varied caseload of housing management issues, with a particular emphasis on serious and complex anti-social behaviour (ASB).

You will play a key role in protecting residents, supporting victims and witnesses, addressing tenancy breaches and taking proportionate enforcement action to improve community safety and residents’ quality of life.

Working closely with residents, legal services, the police and other partner agencies, you will balance a supportive, person-centred approach with effective tenancy enforcement to achieve positive outcomes.

Key Responsibilities

• Manage a complex caseload of housing and tenancy management cases, including serious anti-social behaviour.
• Provide advice, support and risk management to victims and witnesses, ensuring appropriate safeguarding measures are in place.
• Investigate tenancy breaches and implement appropriate enforcement action in line with legislation and relevant policies.
• Prepare detailed case files, witness statements, evidence and legal documentation for court proceedings.
• Attend court and represent the organisation in possession proceedings, injunction applications and Closure Order cases.
• Work collaboratively with solicitors, police, safeguarding teams and other partner agencies.
• Conduct tenancy visits and estate inspections, identifying tenancy breaches, health and safety concerns and property-related issues.
• Support vulnerable residents and respond appropriately to safeguarding concerns, domestic abuse and social exclusion.
• Coordinate emergency moves and temporary accommodation where required.
• Investigate complaints and respond to enquiries professionally and within agreed timescales.
• Maintain accurate tenancy records and contribute to the effective management and use of housing stock.
• Participate in the duty Housing Officer rota and provide guidance and support to colleagues when required.

Essential Skills and Experience

The successful candidate will demonstrate:

• Substantial experience in housing management and tenancy services.
• Strong knowledge of housing legislation, anti-social behaviour legislation and tenancy enforcement procedures.
• Experience managing complex ASB cases and supporting victims and witnesses.
• Experience preparing legal evidence, witness statements and court documentation, with the ability to present evidence in court.
• Experience working sensitively with vulnerable adults, young people and socially excluded residents.
• Excellent communication, negotiation, conflict-resolution and problem-solving skills.
• The ability to balance resident support with proportionate enforcement action.
• Strong organisational skills and the ability to manage a demanding caseload independently.
• Good IT skills, including Microsoft Office and housing management systems.
• A sound understanding of safeguarding, risk assessment, equality and diversity, and health and safety.

How to Apply

If you have strong housing management experience, a sound understanding of ASB legislation and the confidence to manage complex cases involving vulnerable residents and legal enforcement, we would welcome your application.

Apply now to help make a positive difference to residents and communities across Brighton