Customer Service Advisor

Customer Service Advisor

Location: Denbighshire

Pay Rate: £14.42 per hour

Hours: Monday to Friday, 8:00am – 5:00pm

Break: 1 hour unpaid

Job Type: Temporary / Long-term opportunity

We are currently recruiting for a Customer Service Advisor to join our client’s team in Denbighshire.

This is a great opportunity for someone who enjoys speaking to people, is confident handling calls and is comfortable working on a computer. You’ll be the first point of contact for customers, so excellent communication skills and a friendly, professional approach are essential.

The Role:

Handling incoming customer calls in a professional and friendly manner

Responding to customer enquiries and providing accurate information

Dealing with queries, problems and requests efficiently

Updating customer records and information on computer systems

Processing information accurately and efficiently

Working closely with colleagues to resolve customer issues

Providing a high level of customer service at all times

About You

Previous customer service or telephone-based experience is desirable

Confident and professional when speaking on the phone

Good computer skills and comfortable learning new systems

Excellent communication skills

Good attention to detail

Able to remain calm and professional when dealing with challenging calls

Reliable, organised and able to work as part of a team

If you are confident speaking to customers, comfortable using computers and looking for a Monday-to-Friday role, we would love to hear from you