IT Support Specialist

Our client, a leading and hugely-successful private investment firm is seeking an internal IT Support Specialist to join their team on a full-time, permanent basis.

This is a rare opportunity for an IT Support Specialist with strong 2nd Line experience to join a thriving firm who are experiencing an exciting period of growth.

Working closely with the IT & Operations Manager

you will be providing a high-level of technical support to users, with around 80 staff in the London office, acting as the go-to for any technical questions or queries whilst also working on ad-hoc project work, before escalating to their external MSP if required.

The successful candidate will have a minimum of 5 years’ IT experience and will be comfortable providing a high-level of 2nd Line support. Although not essential, any candidates with exposure to NetSuite would be advantageous.

Key Responsibilities

• Provide responsive onsite 1st and 2nd Line support to users
• Diagnose and resolve hardware, software and network collaboration issues
• Support with meeting room setup and AV equipment
• Oversee onboarding processes for new staff
• Support management of endpoints via Intune / MDM platforms
• Provide full internal support prior to escalating to MSP when required
• Continually look to improve processes internally where possible
• Work on small to medium internal projects when required

Key Experience:

• Minimum of 4 years’ IT experience providing a high-level of 1st and 2nd line support to users
• Strong experience with Microsoft 365 suite – Entra ID, Intune, Exchange Online
• Solid networking understanding – Firewalls, Switching, WiFi
• Experience working within or alongside an MSP
• Excellent communication confident working with colleagues of all levels across the firm
• Exposure to firewall platforms – Fortinet, Cisco Meraki, Palo alto, Sophos

This is an exceptional and rare opportunity for an IT Support Specialist with strong 2nd Line experience to join a private Investment Firm at an exciting time.

You will be rewarded with a first-class working environment and autonomy within the role, working on both day-to-day support tasks and project work.

CVs are being reviewed, so please apply now for immediate consideration