Key Account Manager Oncology

Overview

The Key Account Manager Oncology is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Major Accountabilities

• Drive competitive sales growth by identifying and prioritizing high‑potential customers through data analysis of HCPs and stakeholders who influence prescription decisions.
• Drive sales performance through orchestration of positive customer experiences.
• Engage in value‑based conversations (in‑person and virtually) to understand critical customer challenges, decision‑drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by working in partnership with HCPs to develop sustained collaboration over time for Novartis.
• Deliver memorable, customer‑centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers at the territory level and challenge current behaviors to improve the patient journey.
• Develop deep customer insights and understanding by gathering insights on the customer’s business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product‑ and indication‑related content, campaigns and interaction plans.
• Collaborate compliantly with cross‑functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business, listening to learn, and deepening the relationship in a compliant and ethical manner while positioning to create value‑added solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent; when facing ethical dilemmas, do the right thing and speak up.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribute marketing samples (where applicable).

Key performance indicators: To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.

Minimum Requirements

• Work experience: Established network in oncology is desirable.
• Sales experience in healthcare, pharma, or related business.