2nd Line Support

Endpoint Support Engineer

3-Month Contract | Ipswich | Onsite Field-Based Role

£14.32 PAYE || £18.07 Umbrella

REED Technology are partnering with a large public sector organisation to recruit 6 experienced Endpoint Support Engineer on an initial circa 3-month contract based in Ipswich.

This is a hands-on role providing 2nd Line Desktop and Endpoint Support across a large and complex IT environment.

You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites.

This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys a varied role combining both remote troubleshooting and onsite technical support.

Key Responsibilities

Provide 2nd line support for desktop, laptop and endpoint-related incidents

Troubleshoot and resolve hardware, software and peripheral issues

Support Windows operating systems and Microsoft 365 environments

Manage users, devices and security groups within Active Directory

Configure and maintain desktops, laptops, printers and telephony equipment

Build, deploy and install new IT equipment

Support hardware refresh and technology rollout projects

Escalate complex incidents where required and work closely with specialist teams

Maintain accurate asset management and support documentation

Deliver excellent customer service, keeping users informed throughout the resolution process

Essential Experience

Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role

Strong knowledge of:

Windows 10/11

Active Directory

Microsoft 365

Desktop and laptop hardware support

Printers and peripheral devices

Experience logging and managing incidents through an IT Service Management system

Excellent troubleshooting and problem-solving skills

Strong customer-facing communication skills

Experience working within an ITIL-based support environment

Desirable Experience

Microsoft Endpoint Configuration Manager (SCCM/MECM)

Intune / Modern Endpoint Management

Citrix

Sophos

Asset Management tools

Previous experience within Healthcare or wider public sector

If you have the relevant experience, please apply using the link provided