Managed Services Engineer

Managed Services Engineer - Birmingham (Hybrid) - £35k-£50k + Excellent Benefits

We're recruiting for a Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base.

This is an excellent opportunity for a senior engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You'll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes.

What You'll Be Doing

• Leading the development and improvement of managed service standards, processes, and tooling.
• Designing and maintaining automation workflows using PowerShell, APIs, and platform-native automation tools.
• Acting as a senior technical escalation point for complex infrastructure, endpoint, security, networking, and backup issues.
• Driving improvements across patch compliance, monitoring, security, onboarding, and backup resilience.
• Managing and optimising RMM platforms, monitoring policies, alerting thresholds, and reporting capabilities.
• Supporting service design, technical consultancy, and pre-sales activities where required.
• Working closely with internal teams to identify opportunities for operational improvement and automation.

What We're Looking For

• Significant experience within an MSP or managed services environment.
• Strong technical knowledge across:
• Microsoft 365
• Windows Server
• Entra ID / Active Directory
• Networking & VPN technologies
• Endpoint management
• Security & monitoring solutions
• Experience working with RMM and PSA platforms.
• PowerShell scripting and automation experience.
• Experience improving service delivery across multiple customer environments.
• Excellent troubleshooting and customer-facing communication skills.

Nice To Have

• Experience with endpoint security and MDR/EDR platforms.
• Backup and disaster recovery technologies.
• Firewall and network security experience.
• Exposure to vulnerability management and security compliance tooling.
• Experience with enterprise wireless networking environments.

What's In It For You

• 31 days holiday including bank holidays.
• Option to buy and sell annual leave.
• Private Medical Insurance.
• Life Insurance.
• Employee Assistance Programme with 24/7 support.
• Virtual GP access and wellbeing platform.
• Cycle to Work and electric vehicle schemes.
• Paid volunteering leave.
• Retail, travel, gym and leisure discounts.
• Ongoing opportunities to influence and shape service delivery within a growing technology business.