Clinical Systems Technician (SystmOne)

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***Please note: This vacancy is being advertised across multiple locations to reach a wider pool of candidates. We are recruiting for one position only , so if you have already applied through another location, there is no need to submit a further application. All applications will be considered for the same vacancy.***

As part of our continued development at HCRG Care Group, we are seeking a detail‑oriented and technically proficient Clinical Systems Technician to support and maintain our portfolio of clinical systems and supporting technologies .

This role sits within the Technical Support Team , with a key focus on delivering subject matter expertise for TPP SystmOne from a clinical systems support perspective.You will play a vital role in supporting complex SystmOne incidents, configuration queries, record‑management activity, and workflow‑related issues—ensuring consistent, high‑quality support across the organisation .

In addition to SystmOne responsibilities, you will also be trained to support our Hybrid Mail services . Following completion of training, you will become the organisational Subject Matter Expert for Hybrid Mail support, providing specialist advice, second‑line support, and acting as a central point of contact for all Hybrid Mail‑related issues .

This is a customer‑facing role requiring excellent communication skills, a methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken.

You will be based at a local office dependent on your location with remote supported to aid a healthy work-life balance . Occasional travel is expected to sites within the allocated areas and beyond as required.

What You'll do:

• Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions .
• Contribute to the development of a detailed Knowledge Base to support end users, under the direction of the Clinical Systems Compliance Lead .
• Undertake routine configuration changes in relevant clinical systems, including letter template and diary updates.
• Attend and actively contribute to team meetings and service improvement initiatives.
• Support end users by guiding them through tasks within the relevant systems and signposting available training materials .
• Provide specialist support for record‑management issues, including record merges and liaison with the National Back Office where required .
• Investigate system errors and issues methodically, liaising with suppliers as necessary and ensuring Knowledge Base content is kept up to date.
• Assist with major incidents, including end‑user updates and escalation to Clinical Systems Leadership in line with established procedures.
• Assist in testing new system functionality, reviewing supplier release notes, and summarising changes to the team.
• Contribute to configuration for major projects and support audit activities as directed by the Clinical Systems Compliance Lead .

About You:

You will thrive in this role if you are / you have the following essential criteria:

• Strong understanding of information governance and record‑keeping principles relating to health and special category data .
• Customer‑facing experience, such as within a Service Desk environment.