Salesforce System Administrator

About The Role

Are you passionate about Salesforce and looking for an opportunity to influence how a business-critical platform evolves? Do you enjoy solving problems, improving processes and helping users get the most from technology?

Role summary

We have an exciting opportunity for a Salesforce System Administrator to join our growing Salesforce team at NHS Professionals

As part of our internal Salesforce Centre of Excellence, you'll play a key role in supporting and enhancing a business-critical platform used across the organisation. Working closely with business stakeholders, technical teams and delivery partners, you'll help ensure Salesforce remains secure, reliable and aligned to business needs while supporting the delivery of new features and continuous improvements. The role reports to the Salesforce System Manager and is responsible for the ongoing administration, support and optimisation of the Salesforce platform.

Skills/Responsibilities

Our Salesforce team is responsible for the support, governance, security and continuous improvement of the Salesforce platform. We work closely with teams across NHS Professionals to deliver solutions that improve user experience, increase efficiency and support business growth.

In this role you will

• Administer and support the Salesforce platform, including user management, configuration and day-to-day system maintenance.
• Work with business teams to understand requirements and help deliver improvements that add value to the organisation.
• Support Salesforce releases, testing activities, data quality initiatives and platform governance processes.
• Investigate and resolve issues, provide user support and help maintain a stable, secure and high-performing platform.
• Collaborate with colleagues, suppliers and delivery partners to support the ongoing evolution of Salesforce across NHS Professionals.

About The Candidate

To be successful in this post you will need to

• Hold a Salesforce Administrator certification. Practical experience in a Salesforce Admin capacity in a business environment will be considered.
• Have hands-on experience administering Salesforce, including user management, permissions, reporting, configuration and supporting business users.
• Be a confident problem solver with strong attention to detail, capable of investigating issues, maintaining data quality and helping deliver platform improvements.
• Communicate effectively with both technical and non-technical stakeholders, translating business needs into practical Salesforce solutions.
• Be organised and able to manage multiple priorities, supporting day-to-day operations while contributing to projects, releases and continuous improvement activities.
• Enjoy working collaboratively as part of a team and be passionate about delivering excellent service and outcomes for users across the organisation.
• Understanding of ITIL principles and experience working within structured Incident, Problem, Change and Service Request management processes.

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work . As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Markand are a signatory of <