Service Desk Manager – Flexible Hours & Great Benefits
Clinical Role Overview
Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting.
Working with global stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams.
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Key Details
- Date Posted: 21 Oct 2026
- Location: leeds
- Employment Type: Permanent
- Workplace: On-site
- Category: Management & Operations, IT & Technology
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Zenzero Solutions Ltd
Verified Healthcare EmployerVerified NHS trust or certified UK healthcare facility offering professional development and clinical governance.
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