Performance and Operations Manager

Performance and Operations Manager (Refuse & Cleansing) - Temporary | Newry, Mourne and Down District Council

Based in Newry or Downpatrick (your choice), covering the whole Newry, Mourne and Down district

£22.99 per hour (PAYE)

36 hours per week

Starting Monday 23 November 2026

Hatched Recruitment Group is recruiting an experienced Performance and Operations Manager to lead Newry, Mourne and Down District Council's Refuse and Cleansing service. You'll manage a frontline operational team, making sure bin collections, street cleansing and related services are delivered safely, efficiently and to a high standard across the district.

What you'll be doing:

Managing the day-to-day running of refuse collection (domestic, commercial, recycling and bulky waste) and street cleansing services

Leading and developing a team of supervisors and frontline staff

Handling employee relations, including discipline, grievance and attendance management

Working with trade unions to maintain good industrial relations

Overseeing health and safety, including risk assessments, route risk assessments and accident investigations

Monitoring service performance and reporting to the Head of Refuse and Cleansing

Managing complaints, Freedom of Information requests and service budgets

Working with partners including the PSNI, NIHE and community groups

Travelling across the district, acting as keyholder and responding to emergency call-outs when needed

What you'll need:

Proven experience managing a frontline operational workforce, ideally in waste, refuse, cleansing or a similar service

Experience handling discipline, grievance and attendance matters

Experience working with trade unions

Strong health and safety management experience

Experience managing complaints and delivering a customer-focused service

Budget management and report-writing skills

A full, current driving licence (you'll travel across the district)

What's on offer:

£22.99 per hour, paid weekly

Your choice of Newry or Downpatrick as your home base

Holiday pay accrued in line with statutory entitlement

Pension auto-enrolment (subject to eligibility)

A senior role with one of Northern Ireland's largest councilsYou must be eligible to work in the UK and able to provide your driving licence at application stage.

Interested? Send your CV to . Early applications are encouraged.

Hatched Recruitment Group is acting as an employment business in relation to this vacancy