Senior Client Delivery Lead, Energy Experience Preferred

Responsibilities
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• You will be managing the relationship with client counterparts (often product owners and business owners)
  
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
  
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
  
• Triaging incoming requests and communicating client priorities internally.
  
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
  
• Supporting the engineering team to deliver product features
  
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
  

Requirements

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• Strong client delivery and/or product ownership experience
  
• Agile delivery experience
  
• Experience of product management and customer journeys
  
• Solid understanding of technology and associated trends
  
• Excellent communications, collaboration and presentation skills
  
• Strong influencing skills and ability to challenge traditional ways of thinking
  
• Experience of working with significant complex delivery pipelines for clients
  
• Patience and initiative
  
• Time management and a get-stuff-done attitude
  
• Fluent English + Italian (other european languages are also relevant for this role)
  
• Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have"
  

Core Competencies

Demonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies. xysqume Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development.

Highest-signal resume keywords

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• Client Delivery Experience
  
• Product Ownership Experience
  
• Agile Delivery Experience
  
• Excellent Communication Skills
  
• Fluent English + Italian
  

Hard Skills

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• Product Management
  
• Customer Journey Mapping
  
• Technology Understanding
  
• Complex Delivery Pipeline Management
  
• Agile Methodologies
  

Soft Skills

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• Collaboration Skills
  
• Presentation Skills
  
• Influencing Skills
  
• Patience
  
• Time Management
  

Industry Keywords

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• Electricity Market
  
• Utilities Market
  
• European Market Experience
  

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