Onsite Technical Services

Location: Southampton, fully onsite

Rate: Up to £200 per day

Contract: Contractor, ASAP start until 31 December 2027

Working Pattern: Monday to Friday, 8-hour shift including 30-minute break, covering site hours between 08:00 and 18:00

The Role

We are looking for a personable and technically capable Deskside Support Engineer to join a high-profile global customer account, supporting our client at their R&D Head Office in Southampton.

Working as part of the onsite TechDeck team, you will provide hands-on IT support to end users across the business, including VIPs, Executives and Senior Management.

This is a customer-facing position where excellent communication, professionalism and the ability to build strong relationships are just as important as technical capability.

You will be responsible for managing incidents, service requests and planned changes through to resolution, as well as providing Smart Hands support and day-to-day deskside assistance.

Key Responsibilities

Provide onsite deskside and TechDeck support to users across the business

Manage fault calls, incidents and service requests through to successful resolution

Take ownership of more complex technical issues and manage cases end-to-end

Build and configure PCs and laptops, including Windows 11 operating system configuration

Support Microsoft Office 365 environments

Carry out Active Directory administration

Undertake basic hardware diagnostics and repairs

Provide Smart Hands support where required

Manage and maintain IT assets and associated records

Create and maintain clear technical and support documentation

Deliver a high-quality service to VIPs, Executives, Senior Management and their support teams

Support project activities where required

Provide AV support or develop capability in this area

Occasionally support offsite or out-of-hours activities where requiredEssential Skills & Experience

Strong deskside / desktop support experience

Experience supporting Windows 11

Good working knowledge of Microsoft Office 365

Experience with Active Directory administration

Experience using ServiceNow (S-NOW) or a similar ITSM platform

PC and laptop build/configuration experience

Asset management experience

Strong documentation skills

Excellent organisational and administrative abilities

Excellent attention to detail

Confident troubleshooting and resolving technical issues independently

Ability to take ownership of incidents from initial contact through to resolutionPerson Specification

We are looking for someone who is:

Highly personable, professional and customer-focused

Confident communicating with stakeholders at all levels

Comfortable supporting VIP and Executive-level users

Able to represent both the customer and service provider to a consistently high standard

Proactive and able to take ownership of issues

Organised, dependable and detail-oriented

Comfortable working in a busy, fully onsite environmentDesirable

Previous experience providing AV support

Alternatively, a willingness and enthusiasm to develop AV support skills

This is a great opportunity for an experienced Deskside Support Engineer who enjoys working in a highly customer-facing environment and wants to join a long-term assignment supporting a major global organisation.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website