Team Leader - Support Worker

LRL are currently recruiting for TEAM LEADERS / DEPUTY MANAGERS across the MIDLANDS to work on a Permanent basis for a leading Healthcare Company.

Job Purpose

To provide operational leadership to a staff team delivering high-acuity support to individuals with complex behavioural needs within 3:1, 4:1 and 5:1 staffing arrangements.
The Team Leader is responsible for ensuring safe and consistent implementation of care plans, PBS plans, risk assessments, DoLS requirements and behavioural management strategies across the staff team.
The role combines direct care with shift leadership, staff supervision, quality assurance and incident management.

Key Responsibilities

• Lead the staff team during shifts and ensure appropriate allocation and deployment within enhanced staffing arrangements.
• Maintain oversight of risk and ensure staffing arrangements remain appropriate to the individual's presentation.
• Ensure staff understand triggers, early warning signs, preventative strategies and escalation protocols.
• Lead staff responses during significant behavioural incidents.
• Ensure de‑scalation is the primary response and that restrictive interventions are only used as a last resort where lawful, necessary, proportionate and authorised.
• Ensure only appropriately trained and competent staff participate in physical interventions.
• Coordinate responses to aggression, violence, absconding, self‑injury, environmental destruction and other high‑risk behaviour.
• Ensure appropriate emergency escalation where risks cannot safely be managed by the care team.
• Conduct shift briefings and handovers.
• Review daily records, behavioural observations, incident reports and other documentation for accuracy and completeness.
• Ensure incidents and restrictive interventions are escalated appropriately.
• Participate in post‑incident reviews and identify learning or changes required.
• Monitor staff practice and immediately address unsafe or inconsistent care.
• Support staff supervision, competency assessments and performance management.
• Identify training and development requirements.
• Support implementation and review of PBS strategies and behavioural risk assessments.
• Liaise with the Deputy Manager, Service Manager, clinical team and external professionals.
• Promote safeguarding, dignity, independence, human rights and least restrictive practice.
• Ensure staff understand and comply with DoLS conditions and other legal restrictions applying to individuals.

Essential Experience

• Substantial experience in complex care, learning disability, autism, ABI, mental health or high‑risk behavioural services.
• Strong previous experience working within and preferably leading 3:1, 4:1 or 5:1 packages.
• Significant experience managing behaviours that challenge and physical aggression.
• Advanced practical experience of de‑scalation and crisis prevention.
• Practical experience of appropriately managed physical intervention/restraint.
• Experience leading, supervising or managing staff during significant behavioural incidents.
• Experience implementing PBS plans and complex risk assessments.
• Knowledge of DoLS, safeguarding and least restrictive practice.
• Strong incident reporting and escalation skills.

Salary

• 38hr Contract - £29,952 p/annum
• 48hr Contract - £39,936 p/annum

Pension Contribution - TBC Next week

Holidays

Private DMI / Internal training for progression - Levels 2/3/4/5