Therapeutic Support Worker

Job Description

Job Title: Therapeutic Support Worker

Contract Type: Permanent

Start date: From 4th January 2027

Salary: £ per annum

Working Hours: Full Time -37.5 per week

Working Pattern: 7 days a week 0700 till 2200

Location: Primary location Hardwick House Middlesbrough, TS1 5AZ, Secondary location The Beacon Catterick Garrison, DL9 3AU

The candidate will be required to work at both locations supporting designated customers.

The difference you will make as aTherapeutic Support Worker

You will be working from one of our veterans supported services working collaboratively as part of a team to deliver an high-quality, person-centred service, providing practical and emotional support through asset-based and trauma informed approaches. You will be supporting two services, one in Catterick North Yorkshire and one in Middlesbrough so being able to drive between these locations are essential. This role combines day to day operational care and support duties with the provision of specialist, evidence-based input within an agreed area of expertise. You will apply specialist knowledge to enhance outcomes for customers, contribute to high standards of practice, and support the development of the wider staff team.

‘Specialist knowledge’ may relate to a range of customer need areas, including psychology, substance misuse, forensic backgrounds, or other relevant specialisms. The post holder will provide specialist therapeutic input to customers and offer advice, guidance and case support to colleagues, alongside undertaking general care and support tasks in line with service requirements.

About You

• Relevant qualification(s) or recognised training within the area of specialism.
• Specialist knowledge underpinned by theory and practice.
• Knowledge of trauma informed, recovery oriented and co produced approaches.
• Recent experience of direct customer work with vulnerable and diverse groups.
• Community based therapeutic or specialist practice.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

Supporting Customers

• Provide high quality, therapeutic one to one and group support to customers in line with the service specification and identified needs, using evidence based, psychologically informed