IT Support Engineer - 2nd Line Support

IT Support Engineer - 2nd Line Support - £36k + Benefits Package.

Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.

Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.

• Education Sector experience preferred.
• Must be Eligible to work in the UK.

Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff.

The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.

Technical Skills Required:

1st & 2nd Line IT Support Engineer - 3 to 4 years' experience.

Microsoft 365 Admin, SharePoint & MS Teams.

MDM - Intune or similar.

Google Workspace - desirable experience.

Windows Server - knowledge of AD, DNS, DHCP.

Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.

Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.

Hardware & Software support - Installation, configuration & deployment.

Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.

Security - Firewall, AV, Web Filters & Security Policies.

VOIP Comms or Telephony support.

Excellent communication skills.

Good organizational skills & a proactive approach. Working Hours:

Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time. During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.

Benefits Package:

25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.

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