Compliance and Oversight Lead Manager

The Compliance & Oversight Lead Manager is responsible for monitoring business processes, ensuring data quality and compliance, and supporting continuous improvement initiatives within the Global Labeling, Artwork & U.S. Advertising & Promotion (GLAAM) function. The role involves identifying trends, driving process improvements, supporting remediation activities, and providing guidance and support to internal stakeholders involved in labeling activities.

Key Responsibilities

Compliance, Process & Data Oversight

• Generate GLAAM project line listings and reports to support effective portfolio and resource management.
• Maintain GLAAM SharePoint pages and resources, including brand tracking, Global Labelling Lead (GLL) trackers, and therapeutic area lists.
• Support labelling processes through the creation and maintenance of business cases, job aids, work instructions, and process documentation.
• Conduct routine process and quality monitoring in line with agreed business plans and schedules.
• Support Quality Event (QE) investigations and remediation activities as required.
• Analyse regulatory and labelling system data to ensure accuracy, quality, and alignment with key business reports.
• Work with Subject Matter Experts (SMEs) to investigate and resolve data discrepancies.
• Monitor business process performance and identify trends, risks, and opportunities for improvement.
• Coordinate departmental initiatives aimed at enhancing labelling and regulatory processes.
• Support the implementation of process improvements and efficiency initiatives.
• Provide data-driven insights and recommendations to project leaders and key stakeholders.

Required Qualifications

Education

• Bachelor's Degree or equivalent experience.
• Degree in Regulatory Affairs or related discipline desirable.

Experience

• 3-8 years' experience within a global or multinational pharmaceutical environment.
• Previous experience within Labelling and/or Regulatory Affairs preferred.
• Ability to work independently and manage multiple priorities effectively.
• Demonstrated project management and project coordination experience.
• Proven track record of delivering high-quality work to agreed timelines.
• Strong written and verbal communication skills.
• Experience supporting continuous improvement initiatives is desirable.

Technical Skills

• Strong project management, coordination, and facilitation skills.
• Excellent verbal and written communication abilities.
• Strong analytical and problem-solving capabilities.
• Ability to manage medium-complexity projects and adapt to evolving business needs.
• Experience analysing and manipulating data to support decision-making.
• Ability to synthesise complex data and processes into clear conclusions and actionable insights.
• Knowledge of communication, process design, and continuous improvement tools desirable.
• Ability to evaluate, diagnose, and improve business processes and systems.