Receptionist

Essential Criteria

• Qualifications NVQ Level 2 (or equivalent) or a good standard of secondary education, including GCSE Grade C/4 or above.
• PC skills and knowledge of Microsoft Office software.

Knowledge & Experience

• Previous reception and switchboard experience.
• Experience of working with the public.

Skills & Abilities

• Excellent communication skills.
• Ability to use own initiative.
• Ability to work in a confidential setting.
• Good listening skills.
• Ability to work as part of a multi-disciplinary team.
• Ability to keep accurate records.
• Excellent telephone manner.
• Ability to work under pressure.
• Good timekeeping.
• Ability to concentrate on specific tasks despite competing demands.
• Ability to cope with occasional exposure to distressing situations.
• Ability to deal with clients who may be distressed.

Values & Behaviours

• Demonstrates support for the Trust's values and beliefs.
• Demonstrates an understanding of Human Rights principles in service delivery.
• Effective team working.
• Punctual and flexible when required.

Desirable Criteria

• Knowledge & Experience Lived experience of mental health issues.
• Skills & Abilities Ability to keep accurate records (identified as both essential and desirable within the person specification).